The relationship is more important than the deal says Aebi Schmidt

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Aebi Schmidt UK work closely with a number of major international UK and Irish airports including Dublin, Aberdeen, Heathrow, Stansted, Manchester, Newcastle, Exeter, Glasgow, London City, Gatwick and Luton

aebi-schmidtEach has their own specific requirements. Aebi Schmidt’s Key Account Manager, Mike Moore explains; “We listen to the individual needs of each airport. No two are the same and each has a bespoke snow clearing plan. We carefully review their complete operation and identify the best solution.”

Aebi Schmidt has worked with both Heathrow and Luton airports for years. Relationships with both began with the purchase of the tried and trusted Swingo Sweeper and progressed to see the provision of entire fleets of Aebi Schmidt spreaders and snow clearing machines.

Mike added; “Finding a supplier that fully understands an airport’s individual needs is essential. Many airports now seek “sole specialist suppliers” that will tailor reliable and efficient machines to specific requirements. However, the relationship is more important than the deal. Airports trust us and we don’t let them down. Sometimes we have to say “NO” to customers if things aren’t right. Everything is individually tailored to suit them.”

He said; “This is not about sales it’s about managing and supporting our customers to make them better at what they do. Total Lifetime Care (TLC) is essential. It’s not a quick fix. We work tirelessly and professionally to provide solutions, support and development over many years because of our commitment to TLC.”

 

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