Philippine Airlines (PAL) has been certified as a ‘4-Star Airline’ by Skytrax, the international air transport-rating organisation. PAL joins 40 other well-renowned airlines in this prestigious category and is the first and only airline in the Philippines to have a 4-Star rating.
PAL achieved the rating after Skytrax conducted an audit of the airline’s inflight and on ground service for both international and domestic flights and noted major enhancements on its end-to-end passenger experience.
PAL Chairman & CEO Dr. Lucio C. Tan, said: “This is a big win for the Philippines. We are elated by this recognition which is a victory for the more than seven thousand members of staff of the Philippine Airlines family. Our achievement is the country’s achievement and we share this with all Filipinos around the globe.”
This 4-Star Airline rating recognises excellent standards of Product and Staff service across different assessment categories for both the Onboard and Airport environment.
Commenting on the 4-Star Airline Rating awarded to Philippine Airlines, Edward Plaisted, Skytrax CEO said: “This recognises the great improvements that the airline has introduced over the last two years, both in terms of product change and development and enhancement of the front-line staff service. New and retrofitted aircraft have played an important part in the quality improvement process, and this looks set to develop further when Philippine Airlines introduces the A350 into their fleet. We look for consistency of quality in the 4-Star rating, and we look to Philippine Airlines to ensure this is duly delivered to customers.”