Passengers

Lanyard for passengers with hidden disabilities rolled out to UK airports

A new lanyard for passengers with hidden disabilities, first introduced at Gatwick Airport, is set to be rolled...

JFK use terminal prediction tool

JFK International Airport's Terminal 4 is using a passenger flow prediction tool to track the efficiency of terminal...

Maps help vision-impaired passengers

New airport maps, which can be touched and are equipped with audio information - so-called typhlographic terminals -...

Schiphol Green event to focus on passenger journeys

Technological and social changes are creating a passenger journey that is subject to change. From check-in procedures to...

Carrier introduces Flying Nanny kits

Etihad has introduced a new Flying Nanny Kit to complement its on board nanny service that looks after...

Control room

Shake-up in the Schengen zone

Gary Mason reports from Lyon Airport whose state-of-the-art Operations Command Centre is helping management deal with the spike...

Inside London Luton Airport (LLA)

London Luton extends free Wi-Fi

London Luton Airport (LLA) has increased its complimentary Wi-Fi offer to four hours. According to the airport the service,...

PHL invites passengers to compete in Wii Olympics

Passengers visiting Philadelphia International Airport (PHL) can share in the excitement of the 2016 Rio Olympics by testing...

Airport staff helping disabled passengers

Disability services at UK airports “needs improvement”

A report by Kay Allen OBE, the disability rights campaigner, on the experiences of reduced mobility passengers at...

Gatwick Airport, airside view

Passengers happy to share information in return for benefits

A new study commissioned by ICLP reveals how airports can encourage passengers to engage and share information in...