Airline and airport assistance service provider OmniServ is rolling out a trial of the wheelAIR cooling backrest cushion at Edinburgh Airport, as part of its continued efforts to improve the experience for passengers requiring special assistance at U.K. airports.
The wheelAIR was designed by Corien Staels in 2015 and became the first product of Scottish company Staels Design LTD in 2016. It has been designed with input of Paralympic athletes and wheelchair manufacturers. Using inbuilt fan technology, it cools the back and reduces the user’s core temperature by taking away excess heat and moisture.
For the trial wheelAIR has teamed up with Edinburgh-based mobility retailer FastAid Products, who will be providing an active lightweight wheelchair that will enable customers to easily try the wheelAIR cushions for themselves and give OmniServ the opportunity to gain feedback from passengers.
Samantha Berry, Head of Innovation and Regulatory Compliance at OmniServ, said: “We are constantly looking at new innovations and technologies that enhance the end-to-end passenger experience. We are delighted to partner with wheelAIR to trial this solution to help passengers in wheelchairs travel much more comfortably, particularly as we enter the hottest summer months.”
Ross Gilpin, Accessibility & PRM Contracts Manager at Edinburgh Airport said: “The passenger experience is a crucial element of our business and we have invested and focused on our special assistance service provision over the last few years so we provide that positive experience for those passengers who require extra attention and care.
“The trial of wheelAIR is another example of the innovative approach we take as we seek to improve on what the Civil Aviation Authority already regard as a good standard of service. We want to improve further and will look at the feedback we receive from our passengers as it is important that they help to shape our service.”