Heydar Aliyev International Airport automates operations with Amadeus

As part of its ambition to seamlessly scale its operations and ensure a smooth passenger experience, Heydar Aliyev International Airport has rolled out the region’s first fully automated cloud-based airport management system.

The Baku-based airport will replace some of its existing technology with five automated and scalable Amadeus solutions. The new technology aim to improve the airport’s management of aircraft parking, boarding gates, check-in desks, baggage, and other mission critical terminal services.

The long-term agreement will see the implementation of Amadeus’ full suite of airport solutions: Amadeus Common Use Service (ACUS), Baggage Reconciliation System (BRS), Airport Operational Database (AODB), Fixed Resource Management Solution (FRMS), and Flight Information Display System (FIDS).

The services will allow for greater flexibility throughout the airport, meaning passenger processing systems can be accessed and deployed anywhere in the airport. Passengers can be checked-in and boarding passes can be printed from any location around the airport.

It will improve baggage systems, as information is collected by many different airport players, such as check-in, gate, ramp and baggage agents will be shared with everyone involved in moving a bag and getting it back to the passenger, to make sure flights take off with both the passenger and their baggage on board.

On-time and reliable flight data will be readily available, giving the airport access to timely, high-quality operational data so the airport can better prepare and proactively manage operations throughout the day, and for future demands.

And automation of key airport resources will roll out, allowing the airport to manage and allocate aircraft parking bays, check-in desks, boarding gates, and other key resources that will help meet performance targets more effectively and timely.

Jahangir Askerov, President of CJSC Azerbaijan Airlines, commented: “The Amadeus solutions we are implementing are part of a long-term strategy. We want to scale our operations, accommodate increasing demand, and prepare for the future. With Amadeus as a partner, we are certain that we will be able to deliver on our strategy and vision.”

Yannick Beunardeau, Global Head of Sales and Marketing, Airport IT at Amadeus, added: “Airports around the world are looking at how new technologies can improve operations throughout the airport – behind the scenes and in front of the passenger. We are very pleased to be working with Heydar Aliyev International Airport to power its technology and help provide a smoother, easier and more comfortable experience for passengers.”

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

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