Guido Hesse has taken charge of Customer Support at the Beumer Group headquarters in Beckum, Germany. As the new director, he controls and coordinates the global centre of competence and defines the technical and organisational principles of services and support for the Beumer products.
Commenting on his new position, Hesse said: “We see our task not only in preventing malfunctions and machine breakdowns, which would lead to long downtimes. No matter what industry, our customers have to meet the ever increasing market demands and improve the capacity of the equipment, for example. And we take care of this.”
Hesse is an industrial engineering graduate, whose self-proclaimed objective is to further advance the strategic development of his international team and ensure smooth communication between the different locations worldwide.
Before joining Beumer Group Hesse held various commercial management positions in the machine and plant engineering industry with a strong focus on international business. He took care of subsidiaries abroad and worked as commercial director in Mexico. He realised successful turnkey projects in large-scale plant engineering for the cement industry. And since 2013 he has been working for Beumer Group. Prior to his appointment as director of Customer Support, he was managing director of the Mexican group company.