Gatwick’s new passenger app won Mobile Innovation of the Year at the National Technology awards last night, and also picked up Mobile App of the Year at the Real IT awards.
The airport also won Cloud Project of the Year at the Real IT awards after becoming the world’s first major airport to introduce a cloud-based Flight Information System (FIDS).
The App and FIDS are the first of several passenger-facing digital innovations coming on stream, with Gatwick’s ‘digital transformation’ programme looking to roll out advanced chat bots, augmented reality wayfinding and the airport-wide use of the Internet of Things in coming months.
Gatwick’s first passenger app launched at the start of the year and provides personalised, real-time flight updates, gate information and check-in and security queue times straight to your phone.
The new app means that holidaymakers and business travellers can enjoy a more seamless experience when travelling through Gatwick as it boasts a range of features including intuitive maps that guide passengers through the airport using 2,000 navigation beacons located throughout terminal buildings
Cathal Corcoran, Chief Information Officer, Gatwick Airport, said: ““These awards come at an exciting time for IT innovation at Gatwick as we are transforming the way that airport information is communicated. We will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype, and other popular apps and our 2000 wayfinding beacons have the capability to enable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.
“We have also just future proofed our entire IT network for the next decade so that we can take advantage of the latest technologies, while also making the network more resilient and tolerant to disruption.”