Passengers

Robot leads Glasgow’s digital passenger experience drive

Glasgow Airport claims to be the first UK airport to be using a humanoid robot airport ambassador. GLAdys,...

Schiphol to use smart technology to improve passenger experience

Amsterdam Airport Schiphol has launched a new website www.schiphol.nl and app which it hopes will provide passengers with...

Checking a mobile

Four ways beacon technology can benefit airports and travellers

Advertising feature Dheeraj Kohli examines how a seemingly trivial Bluetooth device can prove valuable to passengers and airports alike....

Norwegian looks to “redefine” low cost experience with lounge upgrade

Low-cost airline Norwegian will give Premium passengers travelling to Gatwick from Oakland International Airport (OAK) free access to...

Emirates lounge

Emirates completes makeover of DBX lounge

Emirates has completed a major makeover of its Business Class lounge at Concourse B of Dubai International Airport....

Cyprus airports transfer security operations

The Cyprus Ministry of Transport, Communications & Works and Hermes Airports have signed an agreement for the transfer...

Lanyard for passengers with hidden disabilities rolled out to UK airports

A new lanyard for passengers with hidden disabilities, first introduced at Gatwick Airport, is set to be rolled...

JFK use terminal prediction tool

JFK International Airport's Terminal 4 is using a passenger flow prediction tool to track the efficiency of terminal...

Maps help vision-impaired passengers

New airport maps, which can be touched and are equipped with audio information - so-called typhlographic terminals -...

Schiphol Green event to focus on passenger journeys

Technological and social changes are creating a passenger journey that is subject to change. From check-in procedures to...